What if a Cat Dies While Boarding at Your Cattery?

When the Unexpected Happens

Cat owners typically do not anticipate any issues when leaving their pets at a cattery. Most boarding stays pass without incident. But cats can become ill or die suddenly, and it's crucial for cattery owners to be prepared for this possibility, however rare it may be.

Older cats, those with underlying conditions, or animals whose health problems were not disclosed can be at higher risk. Sometimes a cat may die with no warning signs at all. Knowing how to handle the situation professionally and compassionately matters for everyone involved.

Protecting Your Business Before Boarding Begins

Comprehensive paperwork is essential for operating a cattery responsibly. When a customer books their cat in, they should complete a booking form that covers several key points.

• Any known health conditions, medications or dietary requirements
• Specific behaviours or warning signs to watch for
• The customer's vet details
• An emergency contact who can be reached while the owner is away
• Written consent for you to seek veterinary treatment if needed

Your booking form should also include a liability disclaimer, though it's important to understand its limitations. Under the Consumer Rights Act 2015, such disclaimers cannot exclude liability for negligence. A solicitor can help ensure your terms comply with UK consumer law and don't mislead customers about their rights. The Competition and Markets Authority provides guidance on unfair contract terms that may also be useful.

Training staff to handle emergencies and communicate sensitively with pet owners is equally important. Clear protocols mean everyone knows what to do if something goes wrong.

Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.

What to Do If a Cat Dies in Your Care

If a cat dies while boarding, act promptly and keep clear records of what happened.

First, try to contact the emergency person listed on the booking form. This person can advise whether they will inform the owners or whether you should do so directly. In some cases the owner may be travelling abroad and difficult to reach, so having a reliable emergency contact is essential.

If you noticed signs of illness before the cat died and sought veterinary attention, this demonstrates you acted responsibly. If death was sudden with no prior symptoms, document the timeline as accurately as you can. Note when you last checked on the cat, its behaviour, and when you discovered it had died.

You should also be aware of any reporting requirements under animal welfare legislation that may apply to your situation.

Ask the owner or emergency contact how they would like the cat's body handled. Options may include collection by the owner, cremation through a pet crematorium, or burial if appropriate. Some owners may want a post mortem examination to determine the cause of death, particularly if the cat seemed healthy. It's worth clarifying in advance who would bear the cost of such an examination if requested.

The way you communicate with the owner in such situations is vital. Be honest, calm and sympathetic. Avoid being defensive or making assumptions about what caused the death. Some owners may appreciate information about pet bereavement support services.

Looking After Yourself

A cat dying in your care can be distressing even when you have done everything right. The stress does not disappear simply because your paperwork is in order.

If you employ staff, they may also be affected. Allow time to talk through what happened and consider whether any procedures need reviewing.

Having adequate business insurance is sensible. Public liability insurance and cover for animals in your care can provide financial protection if a dispute arises. The Canine and Feline Sector Group and International Cat Care offer resources for cattery operators that may help with best practice guidance.

Finally, remember that most cats board without any problems. Preparing for the worst does not mean expecting it. Clear communication, thorough records and a calm response will help you manage this difficult situation if it ever arises.